Last Updated: May 29, 2026

This Privacy Policy explains how Residents Guide collects, uses, stores, shares, and protects information across the Residents Guide universal platform.

This policy applies to residents.guide, all Residents Guide domains, subdomains, local market sites, community surfaces, business listing pages, guide series, account systems, forms, reviews, comments, messages, offers, event pages, support tools, chat tools, communications, and related services operated by Residents Guide.

By using Residents Guide, creating an account, submitting information, interacting with a listing, contacting a business, participating in a guide, leaving a review, commenting, saving content, redeeming an offer, registering for an event, joining a community, using support or chat tools, or communicating with Residents Guide, you agree to the practices described in this Privacy Policy.

Residents Guide operates as a universal platform with local market layers, resident-facing content, business-facing listing tools, community features, support systems, and communication services.

This policy applies across the full Residents Guide ecosystem, including current and future Residents Guide domains, local market pages, neighborhood pages, guide series, discovery listings, resident accounts, business accounts, sponsor placements, community features, and connected operational systems.

This policy applies whether a user accesses Residents Guide directly, through a local Residents Guide domain, through a subdomain, through a shared link, through a QR code, through a business listing, through an embedded form, through a support widget, or through a related Residents Guide communication.

Residents Guide may collect information submitted directly by residents, users, visitors, businesses, organizations, partners, sponsors, representatives, or service providers, as well as information generated through normal platform operation.

Residents Guide may collect name, email address, phone number, username, password, or authentication details, account preferences, profile information, communication preferences, account status, and related information used to create, maintain, secure, or support a Residents Guide account.

Residents Guide may collect information related to resident and visitor activity, including saved businesses, favorites, followed neighborhoods, comments, reviews, guide interactions, listing interactions, offer interactions, event interests, messages, inquiries, form submissions, support conversations, community participation, and other activity connected to the resident or visitor experience.

Residents Guide may collect business name, organization name, representative name, role, email address, phone number, address, website, social media links, listing details, descriptions, categories, hours, images, logos, offers, events, staff contact details, sponsorship information, verification information, and other information used to create, manage, enhance, verify, or promote a business, organization, listing, guide placement, offer, or event.

Residents Guide may collect content submitted through the platform, including reviews, comments, messages, inquiries, forms, listing descriptions, business updates, event details, offer details, images, files, testimonials, survey responses, application responses, sponsorship submissions, and other materials.

Residents Guide may collect usage, device, browser, operating system, session, log, referring page, interaction, analytics, approximate location, IP address, cookie, pixel, and performance information generated through use of the platform.

Residents Guide may collect information submitted through support tools, chat tools, help center articles, contact forms, email communications, SMS communications, calls, social media messages, and other communication channels. This may include message content, contact details, account information, browser or device information, support history, and related information needed to respond to inquiries or provide service.

Where applicable, Residents Guide may collect information related to purchases, subscriptions, listing upgrades, sponsorships, featured placements, bookings, reservations, tickets, offers, redemptions, event registrations, invoices, payments, and related platform transactions.

Payment information may be processed by third-party payment providers. Residents Guide may receive transaction status, billing details, receipt details, payment confirmation, and related operational information, but does not necessarily store full payment card details directly.

Residents Guide may use information to operate, maintain, secure, support, and improve the platform.

Residents Guide may use information to create and manage user accounts, provide access to guides, listings, communities, business pages, offers, events, support, chat, and related services, respond to inquiries and support requests, enable residents to interact with businesses and organizations, enable businesses and organizations to manage listings and receive inquiries, process business participation, manage guide inclusion, support sponsorships and featured placements, send system updates and service messages, improve platform performance, protect the platform from abuse, fraud, spam, unauthorized access, or misuse, and maintain internal records, operational workflows, and compliance documentation.

Residents Guide may also use information to personalize user experience, improve content quality, measure resident engagement, understand listing performance, improve business visibility, support marketing campaigns where applicable, manage communications, and provide relevant resident-facing or business-facing platform updates.

Residents Guide may enable residents, visitors, businesses, organizations, sponsors, and partners to interact through listings, forms, messages, reviews, comments, offers, events, booking links, contact buttons, inquiry forms, QR codes, and other platform features.

When a user contacts a business, submits an inquiry, interacts with an offer, registers for an event, sends a message, requests information, or uses a business-facing feature, Residents Guide may process the information needed to support that interaction. In some cases, relevant information may be shared with the business, organization, sponsor, or service provider connected to that interaction.

Users should not submit information through a listing, message, form, comment, review, or public-facing feature that they do not want processed or shared as part of the requested interaction.

Some information submitted by businesses, organizations, representatives, or users may be displayed publicly as part of business listings, guide participation, sponsorship placements, event pages, offers, directories, reviews, comments, or related Residents Guide features.

Public-facing information may include business name, address, phone number, website, category, description, images, hours, social links, offers, events, staff contact options, guide placement, sponsor designation, verification status, and other information intended for public display.

Users and businesses should not submit information for public-facing areas that they do not want displayed publicly.

Residents Guide may allow users to submit reviews, comments, messages, photos, recommendations, testimonials, business updates, event information, offers, and other content.

User-generated content may be displayed publicly or shared with other users, businesses, organizations, service providers, or Residents Guide team members depending on the feature used and the nature of the submission.

Residents Guide may review, moderate, edit, remove, restrict, or decline to publish user-generated content when necessary to protect platform integrity, enforce platform rules, respond to abuse, prevent spam, comply with legal obligations, or maintain the quality and safety of the Residents Guide experience.

Residents Guide may use support, messaging, customer communication, and help desk tools to provide support, respond to inquiries, communicate with users, assist businesses, manage participation requests, and improve the platform experience.

When users interact with Residents Guide through chat, messaging, support widgets, help forms, or related communication tools, Residents Guide and its service providers may process information such as name, email address, message content, account activity, browser or device information, session information, support history, and other details needed to provide support, maintain communication history, and operate the service.

Support and chat tools may use cookies, session technologies, and related identifiers to support chat functionality, maintain conversations, understand support history, and improve communication experience.

Residents Guide may share information with third-party service providers required to operate, maintain, host, secure, support, communicate through, improve, or administer the platform.

These providers may include services for hosting, website infrastructure, email, customer relationship management, support, chat, analytics, payments, forms, messaging, SMS, security, scheduling, document management, automation, business operations, backups, performance monitoring, and other platform infrastructure.

Residents Guide does not sell personal information.

Residents Guide may also share information when required to comply with legal obligations, enforce platform terms, protect platform rights, respond to lawful requests, prevent misuse, investigate security issues, collect amounts owed, resolve disputes, or support the safety and security of residents, visitors, businesses, organizations, partners, sponsors, service providers, and the platform.

Residents Guide may process information related to paid listings, enhanced listings, verified listings, featured placements, sponsorships, advertising, guide participation, business subscriptions, promotional packages, offers, events, bookings, invoices, payment confirmations, and related commercial activity.

Residents Guide may use third-party systems to process payments, manage invoices, deliver receipts, track participation, manage fulfillment, and support business relationships. These providers may process payment, billing, transaction, and account information according to their own privacy policies and service terms.

Residents Guide may retain commercial records as needed for accounting, tax, compliance, dispute resolution, contract management, fraud prevention, and operational purposes.

Residents Guide may use cookies, pixels, analytics tools, session technologies, support tools, chat tools, and similar technologies to maintain sessions, support account access, remember preferences, provide chat and support functionality, understand usage, improve performance, measure engagement, support communications and marketing where applicable, and protect the platform from abuse or unauthorized access.

Cookies and tracking technologies may help Residents Guide understand how users find and use the platform, which guides and listings receive engagement, how businesses and residents interact with platform features, and how to improve the overall experience.

Users may be able to manage cookie settings through their browser or device settings. Some features may not function properly if cookies or similar technologies are disabled.

Residents Guide may use analytics and performance tools to understand platform usage, guide engagement, listing activity, traffic sources, user behavior, technical performance, conversion activity, offer engagement, event interest, and system reliability.

This information may be used to improve Residents Guide content, listings, neighborhoods, local market pages, business tools, marketing, support, platform design, and operational decisions.

Residents Guide may send communications related to account access, system updates, platform participation, business listings, guide inclusion, offers, events, resident-facing activity, responses to inquiries, support requests, chat conversations, service notices, operational updates, and marketing or promotional communications where applicable.

Users may opt out of marketing communications where applicable. Some transactional, account, security, support, service-related, billing, legal, or operational communications may still be sent when required to operate the platform or manage an active relationship.

Information may be stored using third-party systems required for platform operation. Data may be stored in the United States or other locations where Residents Guide service providers operate.

Residents Guide uses reasonable operational, technical, and administrative measures to protect information, but no system is fully secure.

Residents Guide retains information only as long as reasonably necessary to operate the platform, provide services, maintain records, fulfill the purposes described in this Privacy Policy, comply with legal or operational requirements, resolve disputes, enforce agreements, support accounting or tax obligations, prevent fraud, protect platform integrity, and maintain business records.

Residents Guide may retain certain information even after an account is closed or a deletion request is made when retention is required or permitted for legal, operational, security, accounting, dispute resolution, fraud prevention, or platform integrity purposes.

Users may request access, correction, or deletion of their information where applicable by contacting Residents Guide.

Residents Guide may need to verify the identity of the person making the request before responding. Residents Guide may also need to retain certain information when required for legal, operational, security, accounting, dispute resolution, contract, fraud prevention, or platform integrity purposes.

Users may unsubscribe from marketing communications where applicable by using available unsubscribe options or contacting Residents Guide. Transactional, account, support, legal, security, billing, or service-related communications may still be sent when necessary.

Users are responsible for maintaining the confidentiality of their account credentials and for activity that occurs under their account.

Users should notify Residents Guide if they believe their account has been accessed without authorization or if they become aware of any security issue affecting their account or use of the platform.

Residents Guide uses reasonable measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

No internet-based system, software platform, or third-party service is fully secure. Users submit information at their own risk.

Residents Guide may link to third-party websites, businesses, services, booking systems, payment tools, event platforms, maps, social media pages, communication tools, support tools, or external resources.

Residents Guide is not responsible for the privacy practices, content, policies, security, or operations of third-party websites or services.

Residents Guide is intended for individuals who are at least 18 years old.

Residents Guide is not intended for individuals under 18. Residents Guide does not knowingly collect personal information from individuals under 18.

Residents Guide may access, preserve, disclose, or use information when reasonably necessary to comply with legal obligations, respond to lawful requests, enforce agreements, investigate violations, prevent harm, protect rights, protect users, protect businesses, protect service providers, protect Residents Guide, prevent fraud, address security issues, or maintain platform integrity.

Residents Guide may update this Privacy Policy at any time.

Updates may be posted on residents.guide, in the Residents Guide Help Center, or on other applicable Residents Guide domains.

Continued use of Residents Guide after updates are posted constitutes acceptance of the updated policy.

General Inquiries:

[email protected]

Official Correspondence:

Residents Guide LLC

30 N Gould St Ste R

Sheridan, WY 82801

United States